Housekeeping Manager Guestrooms | 5 Star Hotel - Boracay in LBP Service Corporation

Housekeeping Manager Guestrooms | 5 Star Hotel - Boracay

LBP Service Corporation

  • Manila City, Western Visayas
  • Apr 25, 2019
Full Time

Description

Job Summary: Under the direct supervision of the Executive Housekeeper, this position is responsible to assists in the managing and directing of the day–to–day operations of all Housekeeping, Linen and Uniform functions and Laundry. Supervises and coordinates activities of Room Attendants, Linen Attendants, Uniform Staffs, Laundry Attendants and Supervisors including the development of the Team Members within the group so to provide exceptional experience for our Guests.

Leadership
1 Meets and exceeds expectations of employees by utilizing leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
• Creates a positive work environment for all employees
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met
• Conducts effective employee meetings and counseling sessions
• Determines, communicates, and monitors achievement of standards of performance on a timely basis
2 Deputies in absence of the Executive Housekeeper
3 Assist in overseeing housekeeping operations to deliver an excellent Guest and Member experience.
4 Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
5 Ensure team members have an up-to-date knowledge of all room categories; amenities and facilities

Quality assurance
1 Ensure consistently high operating standards in every area of Housekeeping as identified by the hotel brand standards
2 Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Guestrooms – Spot checks 40 guestrooms per day, 20 vacant and cleaned, 20 occupied
• Linens – Randomly checks all linens daily
• Laundry – Randomly checks laundry area daily

Communications
1 Ensure communication meetings are conducted
2 Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
3 Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation

Profitability
1 Operate within departmental budgets through effective stock and cost controls and well managed schedules
2 Control all expenditures relating to Housekeeping, including manpower count, chemicals, and all cleaning supplies and equipment

Human resources
1 Monitor grooming and appearance standards and conduct of staff
2 Ensures staffing levels cover business demands
3 Assists in staff recruitment
4 Ensure ongoing training to support the Executive Housekeeper
5 Conducts staff performance appraisal
6 Rewards employees who use their empowerment to meet or exceed guest expectations.

Other services
1 Assist other departments whenever necessary
2 Attend to any guest complaints and take service recovery measures if required.


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About Employer

Employer Info

Be Part of Our Growing Team! We are seeking individuals who share our commitment to make a difference and provide service excellence for our customers. LBP Service Corporation (LBPSC) was organized and incorporated in October 1996 primarily to provide quality service contracting and relevant human resource services to government and private institutions in various industries nationwide. As a legitimate service contractor, LBPSC is duly registered with the Securities & Exchange Commission (SEC) and the Department of Labor & Employment (DOLE) under D.O. No. 18-A. Thus, LBPSC has the organizational capability and management competence backed by adequate financial resources, tools, materials and facilities to meet the demands of a highly competitive service contracting industry. We are committed to adhere to best practices in all facets of our operations and strictly comply with all legal and technical standards pertaining to our business. Why Join Us? We Value People—More than simply considering them as just a resource, LBPSC recognizes the worth of the employees and goes beyond the norm by adding real premium to companies and the economy through job offerings that give people opportunities for growth and financial stability. We prioritize our employee’s welfare and we strive to make their employment experience with LBPSC fulfilling and worthwhile.

Industry

Housekeeping / Care Giver

Location

Sen. Gil J. Puyat Avenue , Makati, Metro Manila, Philippines